casno Privacy Policy

1. Introduction and Scope

casno ("casno", "we", "us", "our") operates the online casino platform available at casno.cam and related mobile applications (collectively, the "Platform"). We are committed to protecting the privacy and security of your personal information in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable international data protection standards.

This Privacy Policy ("Policy") describes how we collect, use, disclose, store, and protect personal information obtained from users ("you", "your", "User", "Player") who access or use casno Services. By creating a casno account or using our Platform, you acknowledge that you have read, understood, and consent to the data practices described in this Policy.

This Policy applies to all personal information collected through the casno Platform, including information collected during account registration, gameplay, financial transactions, customer support interactions, and marketing communications. This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a casno account, we collect personal information necessary to verify your identity, comply with Philippine gaming regulations, process financial transactions, and provide our services. This information includes:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (such as Philippine passport number, driver's license number, SSS number, or national ID number);
• Contact Information: Residential address, email address, mobile phone number, and preferred communication methods;
• Financial Information: Payment method details (GCash account information, Maya/PayMaya account details, bank account numbers for BPI, BDO, Metrobank, and other Philippine banks), billing address, and transaction history;
• Account Credentials: Username, password (stored in encrypted format), security questions and answers, and two-factor authentication settings;
• Verification Documents: Copies of government-issued identification documents, proof of address (utility bills, bank statements), proof of payment method ownership, and selfie photographs for identity verification purposes;
• Communication Data: Messages, inquiries, and correspondence you send to casno customer support via live chat, email, or other communication channels;
• Survey and Feedback Data: Responses to customer satisfaction surveys, promotional questionnaires, and feedback forms you voluntarily complete.

2.2 Information We Collect Automatically

When you access or use the casno Platform, we automatically collect certain technical and usage information through cookies, web beacons, server logs, and similar tracking technologies:

• Device Information: Device type (smartphone, tablet, desktop computer), operating system and version (iOS, Android, Windows, macOS), browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID), and hardware specifications;
• Connection Information: IP address, geographic location (country, region, city derived from IP address), internet service provider, connection type (4G, 5G, Wi-Fi, broadband), and network quality metrics;
• Usage Data: Pages viewed, games played, betting history, deposit and withdrawal transactions, session duration, click patterns, navigation paths, feature usage, login timestamps, and logout activity;
• Performance Data: Load times, error messages, crash reports, system performance metrics, and technical diagnostics;
• Geolocation Data: Real-time location information (with your consent) to verify that you are physically located in the Philippines or another permitted jurisdiction when accessing casno Services, as required by gaming regulations.

2.3 Information from Third-Party Sources

We may receive personal information about you from third-party sources, including:

• Payment Processors: Transaction verification data, fraud screening results, and payment authentication information from GCash, Maya, Philippine banks, and other payment service providers;
• Identity Verification Services: Age verification results, identity authentication confirmations, and fraud prevention data from third-party verification providers;
• Marketing Partners: Referral source information, affiliate marketing data, and campaign performance metrics from advertising partners (only with your consent or as permitted by law);
• Public Databases: Information from publicly available sources to verify identity, comply with anti-money laundering (AML) requirements, or investigate suspected fraud or Terms violations.

3. How We Use Your Information

3.1 Service Provision and Account Management

casno uses your personal information to provide, maintain, and improve our online casino services, including:

• Creating and managing your casno player account;
• Verifying your identity and age to ensure compliance with Philippine law requiring players be at least 21 years old;
• Processing deposits, withdrawals, and other financial transactions;
• Enabling gameplay across slots, table games, live dealer games, sports betting, and other casino products;
• Maintaining accurate transaction records and gaming history;
• Providing customer support and responding to your inquiries;
• Processing and fulfilling bonus claims, promotions, and VIP rewards;
• Implementing responsible gaming tools such as deposit limits, self-exclusion, and reality checks;
• Resolving disputes, investigating complaints, and enforcing our Terms & Conditions.

3.2 Legal and Regulatory Compliance

We process your personal information to comply with legal obligations imposed by Philippine gaming regulations, anti-money laundering laws, and international standards:

• Verifying player identity, age, and location as required by Philippine gaming authorities;
• Maintaining transaction records for audit purposes as mandated by the Philippine Anti-Money Laundering Council (AMLC) and related regulations;
• Reporting suspicious transactions or activities to relevant Philippine government agencies;
• Responding to lawful requests from law enforcement, regulatory authorities, or courts;
• Implementing know-your-customer (KYC) and customer due diligence (CDD) procedures;
• Preventing underage gambling, fraud, money laundering, terrorist financing, and other illegal activities;
• Maintaining records required by tax authorities in the Philippines.

3.3 Security and Fraud Prevention

casno uses personal information to protect the security and integrity of our Platform and prevent fraudulent or abusive activity:

• Detecting and preventing unauthorized account access, identity theft, and payment fraud;
• Identifying duplicate accounts, bonus abuse, collusion, and other Terms violations;
• Monitoring betting patterns and gameplay for signs of match-fixing, arbitrage betting, or advantage play;
• Implementing multi-factor authentication and other security measures to protect your account;
• Conducting risk assessments and fraud investigations;
• Maintaining logs and audit trails for security incident investigation and resolution.

3.4 Marketing and Communications

With your consent (which you may withdraw at any time), casno uses your personal information to provide personalized marketing and promotional communications:

• Sending promotional emails, SMS messages, and push notifications about bonuses, tournaments, new games, and special offers;
• Displaying personalized game recommendations based on your gaming preferences and history;
• Inviting you to participate in player surveys, promotions, and loyalty programs;
• Delivering targeted advertising on the casno Platform tailored to your interests;
• Analyzing marketing campaign effectiveness and player engagement metrics to improve our promotional offerings.

You may opt out of promotional communications at any time through your account settings, by following unsubscribe links in emails, or by contacting customer support. Please note that even if you opt out of marketing communications, we will continue to send you transactional messages related to your account, such as deposit confirmations, withdrawal notifications, and important security alerts.

3.5 Platform Improvement and Analytics

casno analyzes aggregated and anonymized usage data to improve Platform performance, user experience, and service offerings:

• Understanding player preferences, popular games, and feature usage patterns;
• Identifying and resolving technical issues, bugs, and performance bottlenecks;
• Optimizing Platform design, navigation, and mobile responsiveness for Filipino users;
• Developing new features, games, and services based on player feedback and behavior;
• Conducting A/B testing to evaluate different interface designs, game presentations, and promotional strategies;
• Generating statistical reports on Platform usage, player demographics, and gaming trends (using only anonymized data).

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, casno processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations under the Terms & Conditions, including providing casino services, processing transactions, and managing your account;
• Legal Obligation: Processing is required to comply with Philippine gaming regulations, anti-money laundering laws, tax obligations, and other legal requirements;
• Consent: You have provided explicit consent for specific processing activities such as marketing communications, geolocation tracking, or optional data collection;
• Legitimate Interests: Processing is necessary for casno's legitimate business interests (such as fraud prevention, security, Platform improvement, and customer support), provided these interests do not override your fundamental rights and freedoms.

Where we rely on consent as the legal basis for processing, you have the right to withdraw consent at any time by contacting our Data Protection Officer or adjusting your account settings. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

5. Information Sharing and Disclosure

5.1 Service Providers and Business Partners

casno shares personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, Maya (PayMaya), Philippine banks (BPI, BDO, Metrobank), InstaPay, PesoNet, and other payment service providers to process deposits and withdrawals;
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, and other licensed game developers to deliver casino games and maintain game integrity;
• Identity Verification Services: Third-party KYC and age verification providers to confirm player identity and eligibility;
• Cloud Hosting and Infrastructure: Secure data center and cloud computing providers to host the casno Platform and store encrypted data;
• Customer Support Tools: Live chat software providers and helpdesk platforms to deliver customer service;
• Marketing and Analytics: Email service providers, SMS gateways, advertising networks, and analytics platforms (only with your consent or as permitted by law);
• Legal and Professional Services: Law firms, auditors, consultants, and other professional advisors who assist with legal compliance, financial audits, and business operations.

All third-party service providers are contractually obligated to maintain confidentiality, implement appropriate security measures, and use personal information only for the specific purposes for which it was shared. casno conducts due diligence on service providers to ensure they meet Philippine data protection standards.

5.2 Legal and Regulatory Authorities

casno may disclose personal information to Philippine government agencies, law enforcement, regulatory bodies, or courts when required by law or necessary to:

• Comply with court orders, subpoenas, search warrants, or other lawful legal processes;
• Respond to requests from Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other government authorities;
• Report suspicious transactions or activities as required by anti-money laundering and counter-terrorist financing regulations;
• Cooperate with law enforcement investigations of fraud, money laundering, illegal gambling, or other criminal activities;
• Protect casno's legal rights, enforce our Terms & Conditions, or defend against legal claims;
• Prevent harm to the safety or security of individuals, the Platform, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, corporate reorganization, sale of assets, bankruptcy, or other business transaction involving casno, your personal information may be transferred to the acquiring or successor entity. You will be notified of any such transfer via email or prominent notice on the Platform, and the successor entity will be bound by the terms of this Privacy Policy unless you consent to a new policy.

5.4 Aggregated and Anonymized Data

casno may share aggregated, anonymized, or de-identified information that does not identify individual users with third parties for research, analytics, marketing, or business intelligence purposes. Such data cannot be used to re-identify you and is not subject to this Privacy Policy.

6. International Data Transfers

casno primarily stores and processes personal information within the Philippines. However, certain service providers (such as cloud hosting providers and game developers) may operate data centers or servers located outside the Philippines in jurisdictions that may not provide the same level of data protection as Philippine law.

When we transfer personal information internationally, we implement appropriate safeguards to protect your data, including:

• Ensuring that the receiving country has been recognized by the Philippine National Privacy Commission as providing adequate data protection;
• Implementing Standard Contractual Clauses or other data transfer mechanisms approved by Philippine authorities;
• Requiring service providers to implement security measures equivalent to those mandated by Philippine law;
• Encrypting personal information during transmission and storage.

By using casno Services, you consent to the transfer of your personal information to third countries under the safeguards described above.

7. Data Security and Protection Measures

casno implements industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All sensitive data, including passwords and financial information, is encrypted using 256-bit SSL/TLS encryption during transmission and AES-256 encryption at rest;
• Access Controls: Role-based access controls (RBAC) limit employee access to personal information based on job function and necessity;
• Authentication: Multi-factor authentication (MFA) options available for player accounts; mandatory MFA for employees accessing sensitive systems;
• Firewalls and Intrusion Detection: Network firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) monitor and block malicious traffic;
• Regular Security Audits: Independent third-party security assessments, penetration testing, and vulnerability scans conducted regularly;
• Employee Training: Mandatory data protection and security awareness training for all casno employees and contractors;
• Incident Response: Documented security incident response procedures to quickly identify, contain, and remediate data breaches;
• Data Minimization: We collect only the minimum personal information necessary for specified purposes and delete data when no longer needed;
• Physical Security: Secure data centers with restricted physical access, surveillance systems, and environmental controls.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. If you become aware of any security vulnerability or unauthorized access to your account, please contact our security team immediately at the email address provided in Section 12.

8. Data Retention

casno retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your account's active status and for a reasonable period thereafter to accommodate potential account reactivation;
• Closed Accounts: Following account closure, we retain identity verification documents, transaction records, and gaming history for a minimum of ten (10) years to comply with Philippine anti-money laundering regulations and gaming authority requirements;
• Financial Records: Transaction records, deposit and withdrawal history, and related financial documents are retained for at least ten (10) years as required by Philippine tax and financial regulations;
• Marketing Data: If you opt out of marketing communications, your contact information is retained on a suppression list to ensure we do not contact you again, but other marketing data may be deleted within a reasonable timeframe;
• Legal Holds: Personal information subject to legal holds, pending litigation, regulatory investigations, or audit requirements is retained until the matter is resolved;
• Aggregated Data: Anonymized and aggregated data may be retained indefinitely for statistical and analytical purposes.

When personal information is no longer required, we securely delete or anonymize it in accordance with Philippine data protection standards. Deletion methods include secure overwriting, degaussing of physical media, and destruction of backup copies.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request access to the personal information we hold about you, including the purposes of processing, categories of data collected, recipients of data, and retention periods. You may request a copy of your personal information in a commonly used electronic format.

9.2 Right to Rectification

You have the right to request correction of inaccurate, incomplete, or outdated personal information. You can update most account information directly through your casno account settings, or you may contact customer support for assistance.

9.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information when: (a) it is no longer necessary for the purposes for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; (c) you object to processing and there are no overriding legitimate grounds; or (d) the data has been unlawfully processed. This right is subject to legal and regulatory retention requirements that may require us to retain certain information for specified periods.

9.4 Right to Object and Restrict Processing

You have the right to object to processing of your personal information for direct marketing purposes (including profiling for marketing) at any time. You also have the right to request restriction of processing in certain circumstances, such as when you contest the accuracy of data or object to processing.

9.5 Right to Data Portability

Where technically feasible, you have the right to receive personal information you provided to casno in a structured, commonly used, machine-readable format, and to transmit that data to another controller.

9.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

9.7 Right to Lodge a Complaint

You have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe we have violated your data protection rights. Contact information for the NPC is available at privacy.gov.ph. We encourage you to contact us first so we can address your concerns directly.

9.8 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12. We will respond to your request within thirty (30) days or as otherwise required by Philippine law. We may request additional information to verify your identity before processing your request.

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

casno uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, analyze Platform performance, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits.

• Essential Cookies: Necessary for the Platform to function properly, including session management, security features, and load balancing. These cookies cannot be disabled without impairing Platform functionality;
• Performance Cookies: Collect anonymous information about how you use the Platform, including pages visited, errors encountered, and session duration, to help us improve performance and user experience;
• Functional Cookies: Remember your preferences such as language settings, display options, and favorite games to provide a personalized experience;
• Advertising Cookies: Track your browsing behavior to deliver targeted advertising and measure campaign effectiveness (only with your consent).

10.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may affect Platform functionality. To opt out of third-party advertising cookies, you may visit industry opt-out platforms such as the Digital Advertising Alliance's opt-out page. Please note that opting out of advertising cookies does not mean you will receive fewer advertisements; it means the ads will be less personalized to your interests.

11. Children's Privacy

casno Services are intended exclusively for individuals aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and close the associated account.

If you are a parent or guardian and believe your child has provided personal information to casno, please contact our Data Protection Officer immediately so we can take appropriate action.

12. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact our Data Protection Officer:

casno Data Protection Officer
Email: [email protected]
Customer Support: [email protected]
Live Chat: Available 24/7 on casno.cam
Address: Metro Manila, Philippines

We aim to respond to all privacy inquiries within thirty (30) days. For urgent security matters, please contact us immediately via live chat or email marked "URGENT SECURITY MATTER" in the subject line.

13. Changes to This Privacy Policy

casno reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. All changes become effective immediately upon posting the revised Privacy Policy on the Platform, with the "Last Updated" date modified accordingly.

Material changes to this Policy will be communicated to you via email (to the address associated with your account) or through a prominent notice on the casno Platform. Your continued use of casno Services following notice of changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal information.